Frequently Asked Questions

Frequently Asked Questions

Hey there!

Below you will find some commonly asked questions and answers for our Glam Boss Graphics Website and Graphics Gallery Membership.

What is Glam Boss Graphics?

Glam Boss Graphics is a company that creates content and digital tools for Mary Kay Business owners.

What does GBG mean?

Our name is Glam Boss Graphics but our friends call us GBG for short 😉

Who owns Glam Boss Graphics?

GBG is owned by Graphics Designer Andrea White and MK Sales Director & NSD Daughter Whitney Wemhoff. These two friends have come together to combine their experience in the field, experience growing up in MK, and experience in design to create strategic content that will launch your business to the next level!

Click here to learn more about our story!

 

Is GBG affiliated with Mary Kay?

We are not affiliated with Mary Kay at this time, but we do follow their guidelines for printed and digital material and have received permission to serve you!

GRAPHICS GALLERY MEMBERSHIP FAQ

What is a Graphics Gallery Membership?

Our Graphics Gallery Membership is a subscription-based service that provides Mary Kay business owners access to our Gallery of over 3,000 digital downloads to use for their business. We add new content into our Gallery every week that our Members have instant access to. You can turn your Membership off at any time, and will still be able to use your same account to download all of our freebies.

Do I have to be Graphics Gallery member to use your website?

No, you can create a free account that allows you to download all of our free content in our Go Give Gallery, as well as the weekly freebie in our “Free Tool Tuesday” emails.

How do I become a Graphics Gallery Member?

Click HERE to sign up for a Membership, or you can find the “Become a Member” or the “Sign Up” button on the Home Page of our website. Once you become a Member, you can go to the Graphics Gallery and start downloading files immediately! You can then save the material to your device, print them, and use them for your business. We will add new content to the Graphics Gallery weekly for our Graphics Gallery Members to access.


What is the difference between the Monthly & Annual Graphics Gallery Membership?

Both subscriptions will give you access to all of the same downloads. The Monthly Subscription will be billed monthly and the Annual Subscription will be billed annually. The Annual Subscription allows you to save money and gives you just one expense versus having to log a monthly expense for taxes.

How do payments work?

You can subscribe with a debit card, credit card, or with PayPal. Your account is charged on a 30-day billing cycle. There are no contracts so you can turn off your Membership at any time. We use Stripe to securely process cards so GBG does not have access to your card information.


How do I access the Graphics Gallery?

Click on the tab at the top of our website that says “Graphics Gallery” and you will find a variety of content categories to choose from. Select a category and scroll through the content.


Can I see what is in the Graphics Gallery?

Yes! Everyone can see our Graphics Gallery content. You do not need to be logged in to browse our tools. You will, however, need to be logged into a Membership account in order to download the tools.


How do I download the Graphics Gallery content?

Once you have signed up for a Gallery Membership and have logged into the website, go to the Graphics Gallery and click on the page category you want. Once you find the file you would like to download, click the “Download” button. If there is more than one option for the download, select the one you want.

  • Canva Template will allow you to open the file up into your personal free Canva account and edit or personalize the design with your info. 
  • PDF is to download the tool as a ready-to-print file. 
  • JPEG or  PNG is to download the tool as an image. 

Once you have clicked the Download button for a PDF or Canva Template, a new window will open with your download. For the PDF, you can save the download to your device to print. For Canva, you will click on the button below the picture of the design to open it up in Canva. When you click the download button for a JPEG or PNG, the download will go to wherever the downloads appear on your device.

How do I print the Graphics Gallery content?

Your Glam Boss Graphics Membership gives you instant and unlimited access to over 3,000 digital downloads for your business. These downloads can be saved and utilized virtually or can be printed to use physically. We have lots of printing options available for you! Our tools can be printed right at home or sent in to be professionally printed. We provide multiple format options to allow you to print with ease! 

Do I have to pay for Canva to use your Canva Templates?

No, all of our Canva Templates are created to be used with a free Canva Account, so you do not need to pay for the Pro version if you do not want to. 

How do I create my free Canva Account?

You can go to Canva.com and create your free account. All of our Canva Templates are created to be used with a free Canva Account, so you do not need to pay for the Pro version if you do not want to. 


Do I have to use Canva to use your tools?

No, most of our tools have multiple download options such as PDF and JPEG so that you can download them straight from our Graphics Gallery and start using them. 

What is an Avery Template and how do I find the correct templates to print on?

Avery is a company who makes label and sticker templates you can use to print things like postcards, stickers, business cards, ect., at home. We format some of our tools to work with a specific Avery Template to make printing our tools at home even easier for you. {You do NOT have to use the Avery Templates to print our tools, they can be printed without them.}

Here is a list of the templates we format our tools to fit.

We also provide the JPEG or PNG images as a download option for most of our tools. This allows you to format our design to fit a different Avery template you might have on hand or want to use.

For example, if it is a sticker, we have already formatted it for you to print on the Avery 2.5 “ sticker, but you can also take the image and format it to print on a Avery 3.5 “ sticker if you wanted to by going to the Avery Design Website. Select the template you would like to use. There are tons of ways you can use each image! You can purchase a box of the Avery cardstock or sticker paper you want to use, and then select the template # that is on the box. You can also print postcards or business cards on any brand cardstock and cut it yourself. Once you format the image onto the template you want, you are able to save it as a PDF and use it to print over and over again. You can also personalize it with your own picture. Our JPEGs and PNGs are formatted for you to be able to be able to upload to any printshop like Vistaprint or Office Max and have them print it for you.

 

How do I download the free tools?

You can create a free account that allows you to download all of our free content in our Go Give Gallery, as well as the weekly freebie in our Free Tool Tuesday emails. If you are a Graphics Gallery Member you can log in and access all of the free tools in addition to the gallery tools. If you do not have an account on our site yet, you can start by going to Create an Account to set up your free account. Then you can head to our Go Give Gallery and start downloading!   

 

Can I make a content request?

Graphics Gallery Members can send us content requests for us to create for free and upload to the Gallery for all Members to access. Just fill out this form!

ACCOUNT FAQ

Why do I need an account?

An account on our Glam Boss Graphics website is free and allows you to download all of our free content in our Go Give Gallery, as well as the weekly freebie in our Free Tool Tuesday emails. You will also need an account if you decide to become one of our Gallery Members. 

 

I get your emails, does that mean I have an account on your website?

No, receiving our emails does not mean you have already created an account. Anyone can sign up to receive our emails. You may have filled out our newsletter email enrollment form or requested to receive emails in our Facebook group. To create an account with us you need to go to our “Create an Account” page a create a username and password to use on our website. This is a free account that will allow you to download all of our free content. You can also use your account to upgrade to our Graphics Gallery Membership.

I am a paid Graphics Gallery Member, do I also need a different free account?

No, you will only need ONE account on our website. All accounts have access to our free downloads. Accounts can be upgraded to a paid Gallery Membership at any time. Gallery Memberships can also be turned off at any time, and you will still be able to use your same account to download all of our freebies.


I am a Graphics Gallery Member but it is not letting me download the Gallery tools?

After you have logged in, head to the “My Account” tab under Account Info. On this page you can make sure that you currently have an active subscription under the account you are logged in with. If you do not see an active subscription that you are paying for – you will be able to see if you had canceled your subscription or if it expired because payment info needed to be updated. If you do not see a current or past subscription, you are not logged into the account you used to sign up for your Membership. Log out of this account and log in under a different email address you would have used. If you are not sure which email you used, or you are in the right account with an active subscription but still cannot download – send us a message by clicking on the pink message bubble in the bottom of your screen.


Can I share my Graphics Gallery Membership?

Login information cannot be shared. If multiple devices try to access the site simultaneously, it will cause your login to be locked out. Our GBG team is passionate about blessing independent beauty business owners with thousands of pieces of content and growing, for only $15 a month. We do not require contracts and allow members to turn their memberships off at any time. In order for us to keep our service fee to a minimum and for our small business to continue blessing yours, it is critical that memberships are not shared with other individuals who do not have a paid subscription. If membership sharing is reported, the membership will be terminated.


Can I share the Graphics Gallery tools with non-members?

Members are not allowed to share material with other individuals who do not have a paid subscription, without permission from our GBG team. Our GBG team strives to operate out of the Go Give spirit by providing thousands of pieces of content and growing, for only $15 a month. We do not require contracts and allow members to turn off their Membership at any time. In order for us to keep our service fee to a minimum and for our small business to continue blessing yours, it is critical that our content and materials are not shared with other individuals who do not have a paid Membership. If content sharing is reported, the Membership will be terminated. ​

To request permission to share a piece of content {ex: a Tracking Sheet given out during a training at a workshop or retreat} please contact us at support@glambossgraphics.com.

Our Partnership Members are allowed to share select content with non-members. Learn more about having a Partnership HERE.


How do I change my payment information?

Go to the Account Info tab at the top of the website and select “My Account.  Scroll down until you see your card info. We use Stripe to process payments, so GBG does not have access to your full card #, we can only see the last 4 digits. You can click “Update” to change the billing address or expiration date. If you need to change the card #, click the “Add New Card” button. Then you can select to “Set as Default” and “Delete” the old card if you want to.

If you signed up with PayPal, you will need to update your card information inside of PayPal. GBG does not have access to any of your card information. 

To do that, you will log into your PayPal Account and click on the Settings wheel in the top right corner.

Then you will click on “Payments'”

 

Then you should see your subscription under your “Automatic Payments” section and can update the card info there. 

Please note – if you are updating your payment method due to a failed payment, it may take a few days to process payment after updating your card. Your Graphics Gallery access may not be restored until the payment has gone though. If you do not have access to the Graphics Gallery after you have updated your payment method and need immediate access, you can send us a message and we will restore your access for you manually.

How do I cancel my Graphics Gallery Membership?

Please Note: If you are currently locked in at a discounted rate and turn off your Membership, you will lose that rate and will need to sign back up at the current rate in the future.

Graphics Gallery Members can turn off their Membership at any time! Go to the “Account Info” tab at the top of the website. Then select “My Account” from the drop down menu. On that page you will scroll down to the box that says “Subscription” and you will find the words “Cancel Membership” under the “Actions” section. 

You will then see a small window pop up that will ask you to confirm your cancellation. Click “OK” to cancel. You will receive an email confirmation shortly.

 

You will still be able to use your Membership and download Gallery content until your billing cycle has ended. Once it ends, you will not be able to download anything from the Gallery until you sign up again. Your current account will stay intact so you will still be able to log in and access the free tools in our Go Give Gallery and download the “Free Tool Tuesday” download inside of our weekly Tuesday Email that goes out. 

To turn your Gallery Membership back on – just log in to your current account and sign back up on our Sign Up page. 

If I was a Graphics Gallery Member before, can I sign up again?

Absolutely! GBG does not have any contracts so you can turn your Membership off whenever you need to! Your account information will stay intact, so you will always be able to log in, you just won’t be able to download the tools until you sign up for a Membership again. To sign back up – just log into your account and go to the “Sign Up” page. 

What if I forgot my password?

No problem! We do not have access to the password you created, however you can easily reset it to a new password yourself. 

When you go to log in, just click where it says “Forgot Password”

Then it will take you to a screen to enter your username or email you use to log into your account. If you have a paid Graphics Gallery Membership with us, be sure to use the username/email that is associated with that account. 

 

The system will send you an email to reset your password. 

 

The email will look like this in your inbox.

 

When you open the email, click where it says “Click Here”.

It will then open up a new browser window for you to create your new password. 

 

After you hit “Save” it will take you to a screen that looks like this. You are now logged in with your new password. You can click on the “Home” tab and head back to the home page of our website, or you can click on the “Gallery” tab and go straight to the Gallery to start downloading. 

Be sure to write your new password down somewhere safe 😉 

How do I update my profile | change my address | change my name?

Find the “Account Info” tab at the top of the website. 

Scroll down to the bottom and click on the words “My Account”. On this page you can fill in any information you would like to change and click “Save Changes”.

At the top of the page you will now see that it says, “Success: Your profile has been edited successfully”. You will also receive an email confirmation. 

 

Have an idea or a question? We would love to hear from you!

The best way to reach us is through the Contact Us page. Please do us a favor and look over our Q&A section before emailing in a question.